TELECOMS CONSULTANCY

Our Consultancy offering can be taken either on a day rate or project basis, with a wealth of experience our consultants are able to identify and resolve issues and address business needs advising of potential solutions.

Designed to suit the actual need and budget available. We are experienced in both Unified Communications and Contact Centre environments with experience across a range of platforms.


HOSTED PBX

Hosted Telephony is actually an excellent solution for many companies regardless of size and scale.

We can offer a range of solutions and handsets to suit most business needs. We can also advise if a hosted solution is actually the most appropriate solution for your requirement.


TRUNKS

We are able to supply SIP trunks and porting services from our range of supplier’s, From a single channel or number to large range of numbers and channels.


INTERNET

We are able to offer a range of network services from ADSL to leased lines we have a number of partners and can offer a competitive range of solutions for most customers.


HANDSETS

We offer a range of handsets suitable for both modern SIP PBX’s and Hosted PBX solutions including both wired and wireless options. Including snom, yealmk and gigaset.


PBX SYSTEMS

We offer the sale, implementation and support of PBX solutions. Our services include site readiness project management, deployment and implementation as well as post go live support end user training and consultancy we provide this either directly or through our partner network.

We offer the following PBXsolutions.

  • 3CX
  • Avaya

SPECIALIST AVAYA CONSULTANCY AND TECHNICAL SERVICES

With over twenty years of practical, hands on, development and design experience across the Avaya portfolio we have an extensive knowledge of this platform.

We can provide both business and technical as well as design consultancy within the Avaya portfolio including: Communications Manager, Elite Call Routing, CMS, System Manager, Session Manager, AES, Elite Multi Channel, Aura Messaging (and Modular Messaging) products as well Conferencing and Collaboration solutions.

Case Studies

There is no one size fits all in the communications arena nor is the most expensive solution always the best, in fact it rarely is the best when balanced with the actual requirement...read more

  • Case Study One

    Retail, Business

    A recent example of this was a High Street retailer whose contact centre had not been update for over a decade wanted to implement a complex CRM solution...

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  • Case Study Two

    Call Centre, Business

    A much smaller different customer needed to fix an ongoing issue with their small contact centre based in the North. As usual we started the process...

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  • Case StudyThree

    Startup Business

    A much smaller business of less than 20 people where we have been working to update a number of systems and also develop their future product...

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